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Cisco Voice Engineer

Company: HCL America Inc.
Location: Dearborn
Posted on: July 19, 2018

Job Description:

Role: UCC- Cisco Voice (Level ' L3 Engineer) Location: Dearborn, Michigan Duration: Permanent position with HCL America Soft Skills requirements: Excellent communication and conversation skills (Verbal and Written) Good documentation skills Good working knowledge of MS OFFICE (Including MS Project and Visio) Should have good customer handling skills Certification requirements Skills required CUCM 5.x, 6.x, 7.x., 8.x, 9.x, 10.x, 11.x Cisco Call Manager Express Understanding of Cisco Licensing models In depth understanding of Cisco Expressway Cisco Unified Communication Express & Cisco Unity express Cisco IM&P and Jabber Cisco Voice Gateways (ISR Routers and Analog gateways) Trunks, E1/ T1(CAS,CCS), FXS /FXO etc., Gatekeepers Gateway protocols: H323, SIP, MGCP, SCCP. Cisco Unified Contact Centre Express (preferred) Integration with call manager is mandatory Application management Sentinel Monitoring Logger Troubleshooting MML Screen logger troubleshooting Client side troubleshooting Roles & Responsibilities - provided by Dice Cisco Voice, IP Telephony

Keywords: HCL America Inc., Warren, Cisco Voice Engineer, Engineering, Dearborn, Michigan

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