Health Navigator Case Manager; CCBHC
Company: Zepf
Location: Toledo
Posted on: January 16, 2026
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Job Description:
Description: Zepf Center has been serving the Lucas County
community for over 50 years. We are the leading provider of
behavioral health and substance use disorder services in Northwest
Ohio. Services include adult and child psychiatric, substance
abuse, case management, residential, Crisis Care, and therapy
programs, as well as career development and wellness services. Zepf
Center also offers primary care medical services to our patients to
contribute to their continuum of care. Zepf Center is a
trauma-informed agency and environment for both patients and staff.
We are currently seeking a full-time Community Based Case Manager
for the CCBHC grant to provide direct services to help achieve
better health and wellness. Advocates for consumers to obtain
healthcare and other treatment services. The purpose of this
position is to provide a wide range of community support and
coordination of services to people experiencing serious mental
illness and to ensure their needs are addressed. They assist
clients with the development of short and long-term goals and
acquisition of community resources. Services will be provided with
respect and in accordance with client’s rights. The person in this
position participates in development and coordination of the
comprehensive care coordination and treatment plan, advocates for
persons on their caseload, provides for assessment, linkage and
referral, coordinates crisis intervention services and assists in
the management of psychiatric and physical health symptoms. Levels
of support required by people on caseload may vary greatly. Hours:
Monday - Friday; 8:30am - 4:30pm Premium Pay and Benefits Offered
Opportunities for Quarterly Bonuses Based on Client Engagement
Essential Duties of this position include but are not limited to:
Provide direct services for consumers to help them achieve
healthcare goals and improve health and wellness. Maintains
clinical responsibility for those assigned clients who have either
mental health diagnoses or co-occurring mental health and substance
use disorders. In conjunction with the client, family and/or
supportive others, and care team of assigned providers, develops
and updates a strength-based Individualized Action Plan (IAP) for
each client based on the completion of a case management
assessment/IAP review as needed based on individual needs. Provides
strength-based assessment of patients for care coordination needs,
abilities, preferences, and goals, identifies objectives and
interventions, and facilitates IAP updates, referrals and linkage
to appropriate internal and external resources based on assessed
needs. Facilitates as primary driving force of carrying out the
treatment plan and facilitating warm hand offs wherever clinically
appropriate. Provides therapeutic client-centered evidence-based
interventions including, but not limited to, treatment planning,
discharge planning, service coordination, individual/group/family
counseling, transition planning, wellness programming, resource
access, advocacy, recovery planning, healthcare management, and
participation in/facilitation of care coordination/team
meetings/trainings. Monitors clients to identify potential relapse,
changes in treatment needs/goals, change in level of care, barriers
to achieving goals, increase or decrease of progress, and
effectiveness of the IAP. Completes required paperwork in
accordance with timelines and standards required by the agency,
regulatory bodies and payors. Provides assistance to patients in
gaining access to essential community resources via transportation
using Zepf fleet vehicles and documenting accordingly per policies
and protocols. Advocate on behalf of patients to obtain appropriate
treatment and services. Work with healthcare, wellness, and mental
health professional staff on-site and in the community to achieve
treatment goals. Keep records on care management and collects data
to maintain outcome measures. Attend all required training to
ensure individual and professional growth. Commitment to health
equity and National Culturally and Linguistically Appropriate
Services (CLAS) standards and evaluation of program cultural
competency performance Position Competencies: Professional approach
to all functions and relationships with all levels of staff,
clients, other agencies, and community members. Proficient computer
skills to manage and document case records effectively. Knowledge
of community resources and levels of care Ability to coordinate
service delivery for the clients on their caseload. Strong written
and verbal communication skills. Organizational Competencies:
Demonstrate knowledge of the agency mission, vision, goals, and
philosophy as well as the policies and procedures. Strives for high
client satisfaction by providing leadership and/or assistance to
coworkers and clients through the integrated care process.
Demonstrate consistent professionalism. Demonstrate teamwork. Abide
by the agencies and/or professional code of ethics. Strives to
improve own and agency operations Commit to cultivating a
non-violent and trauma-informed environment for all employees and
clients, through our pursuit of Sanctuary; a trauma-informed model.
Commit to a deeper exploration of Sanctuary Values. Incorporates
sanctuary techniques into daily work activities. Participates on
sanctuary process teams and/or supports sanctuary initiatives
Requirements: High School Diploma, GED, or Associates degree plus
at least three years’ experience with care coordination in
behavioral health required - OR - Bachelor’s degree in social work,
counseling, public administration, nursing, or related field
required LPN or LSW preferred. Those eligible to drive company
vehicles must have a valid driver's license and be eligible for
coverage as defined by the agency commercial insurance carrier.
Those who drive personal vehicles in the course of business must be
able to provide proof of insurance.
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Keywords: Zepf, Warren , Health Navigator Case Manager; CCBHC, Healthcare , Toledo, Michigan
