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Customer Service Associate

Company: McLaren Health Care
Location: Port Huron
Posted on: May 1, 2021

Job Description:

Position Summary: Supports the Mission, Vision and Values of the Hospital. Facilitates smooth operation of patient care services through broad range of clerical and support services. Coordinates patient's needs and on-site registration of patient by obtaining updated personal, demographic, and insurance information. Coordinates basic scheduling functions for department. Communicates financial responsibility to patients and collects appropriate co-pays/deductibles. Essential Functions and Responsibilities:

  • Supports the mission and vision of McLaren Port Huron through behaviors that reflect and integrate our
  • values, as evidenced by observation, peer and customer feedback.
  • Learns and maintains current systems and skills that meet department needs as evidenced by review of competency record.
  • Coordinates patient check-in and collections of patient financial responsibility.
  • Coordinates patient registration by obtaining updated personal, demographic and insurance information; coordinates complex scheduling functions and obtains appropriate authorizations within department.
  • Enhances effective operations of department.
  • Acts as resource for insurance verification through communication of contract and insurance updates; identification of process improvement opportunities to ensure quality and timely reimbursement of claims.
  • Performs other related duties as required and directed. Qualifications: Required:
    • High School Diploma or GED.
    • One (1) year experience in a customer service environment. Preferred:
      • Medical terminology.
      • Classes in anatomy/physiology/coding. Equal Opportunity Employer of Minorities/Females/Disabled/Veterans.

Keywords: McLaren Health Care, Warren , Customer Service Associate, Hospitality & Tourism , Port Huron, Michigan

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