Customer Service Representative

Company: SunSource
Location: Warren
Posted on: September 20, 2023

Job Description:

Paragon Technologies, a SunSource company, specializes in providing world-class service, repair and re-manufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical components for various industries. https://www.paragontech.com/

Maximize customer satisfaction and contribution margins by consistently and accurately processing of orders, requests for price and delivery information, returns, order status, order expedites and product literature; as well as the ability to orchestrate internal resources to meet customer needs.

Responsibilities:

1. Approach - process in bound customer calls from customers regarding order status, pricing, product availability and delivery schedules.

2. Customer Knowledge - develop knowledge of assigned customer's specifically basic understanding of the buying process for OEM and MRO customer base.

3. Internal Know-How - demonstrate basic understanding of SunSource's customer procedures and tools and be able to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and utilize internal support systems.

4. Resource Management - demonstrate the required ability to orchestrate resources to meet customer needs which include technical support, warehousing, finance, service and fabrication centers and purchasing.

5. Technical Competence - demonstrate basic knowledge of SunSource technology and services offerings.

Required Education and Experience:

Education: a minimum 2-year degree in fluid power or formal training in industrial technology or related field.

Experience: 2+ years of customer service experience in a manufacturing or distribution environment. Proficient with software programs relating to the customer service position including Trend, Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs.

Core Competencies:

Demonstrate strong verbal and written communication skills as well as strong problem-solving skills.

Demonstrate ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate and work with outside sales to win new business.

https://www.paragontech.com/ www.sun-source.com

Would you rather see what we have to offer? Check out SunSource Core Competency video

We are an Equal Employment Opportunity Employer M/F/V/D. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. eeopost.pdf (dol.gov). WE PARTICIPATE IN E-VERIFY E-Verify Participation Poster English and Spanish (uscis.gov). If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned.

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