Customer Service Representative
Company: SunSource
Location: Warren
Posted on: September 20, 2023
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Job Description:
Paragon Technologies, a SunSource company, specializes in
providing world-class service, repair and re-manufacturing in the
areas of electronics, hydraulics, robotics, servos and mechanical
components for various industries. https://www.paragontech.com/
Maximize customer satisfaction and contribution margins by
consistently and accurately processing of orders, requests for
price and delivery information, returns, order status, order
expedites and product literature; as well as the ability to
orchestrate internal resources to meet customer needs.
Responsibilities:
1. Approach - process in bound customer calls from customers
regarding order status, pricing, product availability and delivery
schedules.
2. Customer Knowledge - develop knowledge of assigned customer's
specifically basic understanding of the buying process for OEM and
MRO customer base.
3. Internal Know-How - demonstrate basic understanding of
SunSource's customer procedures and tools and be able to process
orders, quotes, returns, navigate the pricing system, interpret
pricing structure, and utilize internal support systems.
4. Resource Management - demonstrate the required ability to
orchestrate resources to meet customer needs which include
technical support, warehousing, finance, service and fabrication
centers and purchasing.
5. Technical Competence - demonstrate basic knowledge of SunSource
technology and services offerings.
Required Education and Experience:
Education: a minimum 2-year degree in fluid power or formal
training in industrial technology or related field.
Experience: 2+ years of customer service experience in a
manufacturing or distribution environment. Proficient with software
programs relating to the customer service position including Trend,
Microsoft Excel, Microsoft Word, E-mail and vendor pricing
programs.
Core Competencies:
Demonstrate strong verbal and written communication skills as well
as strong problem-solving skills.
Demonstrate ability to identify, from existing orders, incremental
selling opportunities within current customers and to communicate
and work with outside sales to win new business.
https://www.paragontech.com/ www.sun-source.com
Would you rather see what we have to offer? Check out SunSource
Core Competency video
We are an Equal Employment Opportunity Employer M/F/V/D. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability or protected veteran status. eeopost.pdf (dol.gov). WE
PARTICIPATE IN E-VERIFY E-Verify Participation Poster English and
Spanish (uscis.gov). If you are an individual with a disability and
require an accommodation to complete the application process,
please contact recruiting@sunsrce.com to request reasonable
accommodation. Only requests for accommodations in the application
process will be returned.
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Keywords: SunSource, Warren , Customer Service Representative, Hospitality & Tourism , Warren, Michigan
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