GC RETAIL REPAIR TECH STORE 323
Company: Guitar Center
Location: Warren
Posted on: September 28, 2024
Job Description:
POSITION OVERVIEW: Guitar Center embodies the world of
creativity and music by encouraging staff to find their own
individual sound. Our mission is to develop and nurture lifelong
musicians and make a difference in the world by enabling musicians
and non-musicians alike to experience the joy that comes from
creating music. We believe in creating inclusive environments that
put our customers first all the while fulfilling our mission. As
our Repair Tech (Guitar), you will provide perform maintenance and
repair services on customer-owned instruments and to assist in
maintenance of specific store inventory, continually building and
increasing the business through great customer experience and
quality work. A few special characteristics that make our Repair
Technicians successful:
- Customer Focus: Understands customer service principles, and
able to provide an excellent customer experience. Able to connect
with customers in a meaningful way. Is approachable, genuine,
knowledgeable, encouraging, passionate, and committed to helping
customers. Able to step in to handle customer service issues.
- Initiative: Able to identify opportunities & issues and follow
through on work activities to capitalize or resolve them. Able to
learn quickly and take positive action without being requested to
do so. Able to develop knowledge and skills including product,
store operations, sales and leadership.
- Selling: Able to work through GC certification program to gain
a base understanding of products and sales techniques.
- Training: Able to effectively train learners and communicate
info and techniques so that they are retained. As our Repair
Technician, you will:
- Interact with customers, ensuring a positive customer
experience
- Service customer-owned instruments with a high level of
craftsmanship
- Maintain store owned gear, as requested
- Complete warranty repair work
- Additional duties as assigned Why Guitar Center? Here's just
some of the rewards: For our employees who are musicians we offer
the unique opportunity of gig leave--take time off to share your
music with the world and return to your job after your tour! Guitar
Center offers robust benefits and perks, including Medical, Dental,
Vision, 401K plus company match, mental health support, paid
sick/holiday/vacation time, employee discount program, and tuition
reimbursement options. Guitar Center is an Equal Opportunity
Employer and provides fair and equal employment opportunity to all
employees and applicants regardless of race, color, religion,
gender, sexual orientation, gender identity, national origin, age,
disability, veteran status or any other protected status prohibited
under Federal, State, or local laws. All employment decisions are
based on valid job?related requirements. If you are a qualified
individual with a disability or a disabled veteran and are unable
or limited in your ability to use or access our website, you may
request a reasonable accommodation to express interest in a
specific opening. You can request reasonable accommodation by
calling 1?818-735-8800 ext. 2862 or by sending an email to
recruiting@guitarcenter.com. -Requirements:
Skilled understanding of repairing
Guitars Preferences:
Foundational product knowledge on
Guitar Center products
Keywords: Guitar Center, Warren , GC RETAIL REPAIR TECH STORE 323, Hospitality & Tourism , Warren, Michigan
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