Telecommunications Administrator
Company: Flagstar Bank
Location: Troy
Posted on: April 18, 2024
Job Description:
This position is responsible for the configuration, deployment,
support, administration, monitoring and analysis of
telecommunications systems and infrastructure supporting voice
network services, voice telecommunications systems, software, and
vendor performance related to voice communications systems and
voice network services. Areas of responsibility include call center
support, performance monitoring and reporting, operations
management with vendors, local and remote hardware/software
installations, system support and troubleshooting, upgrades,
capacity planning, project management and coordination,
disaster-recovery planning, and administration of dial plan.
Responsible for successfully operating and maintaining company's
voice communications systems and networked services at peak
efficiency with minimal disruption.
- Perform system administration on enterprise telecommunications
systems, including Cisco Unified Communications Manager, Cisco
Unity voicemail, Cisco Presence, Cisco Unified Contact Center
Enterprise, Noble Systems. Provide end user support by resolving
telecommunications move/ add/ change requests and trouble tickets
within established service levels, using ServiceNow as the
management tool.
- Troubleshoot, analyze, and resolve telecommunications systems
alarms and problems in accordance with enterprise-wide Service
Level Agreements.
- Implement new telecommunications voice systems and voice
network services, and upgrades to existing systems and services.
Produce test plans for implementations and upgrades, and ensure
quality by performing thorough testing. Participate in business
continuity planning and testing.
- Apply knowledge of telecommunications voice technologies to
identify and provide solutions for business needs.
- Assists in capacity planning and reporting, and operational
system maintenance tasks including patching, and proactive resets
and reboots to ensure maximum operational efficiency. - Develop,
document, and maintain configuration standards and operating
procedures for telecommunications voice systems and voice
network.
- Ensures compliance with applicable federal, state and local
laws and regulations. - Completes all required compliance training.
- Maintains knowledge of and adhere to Flagstar's internal
compliance policies and procedures. - Takes responsibility to keep
up to date with changing regulations and policies.
Job Requirements:
- Bachelors Degree required
- 2+ years of related work experience OR Bachelor's degree plus
internship in computer science related field.
- Cisco CCNA Voice/ Collaboration or CCNP Voice/ Collaboration
certification preferred.
- Experience with MS Word, MS Excel, MS Access, MS Visio
required. ITIL Foundation or other IT service management
methodologies, Service Now preferred.
- Knowledge of Cisco Unified Communications, 10.x
components.
- Knowledge of telecommunications management technologies and
reporting systems.
- Experience with voice network design and working with
telecommunications carriers. - Working knowledge of T1, DS3, SIP,
infrastructure wiring schemes, and other telecommunications
services, protocols, and - standards.
- Project coordination/project management skills.
- Interpersonal skills.
- Ability to clearly communicate complex technical concepts to
non-technical end users.
- Clear and effective verbal and written communications
skills.
- Analytical and problem solving skills.
- Attention to detail.
- Able to work independently and as a member of a team.
Keywords: Flagstar Bank, Warren , Telecommunications Administrator, IT / Software / Systems , Troy, Michigan
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