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Afternoon Shift - Customer Service Representative

Company: SpeedyQ Markets
Location: Port Huron
Posted on: June 6, 2021

Job Description:

Company Introduction:
Since 1962, SpeedyQ has prided itself on putting the needs of its customer first. From the moment you walk into a SpeedyQ market, we do our best to make sure your visit is fast, convenient and friendly.
SpeedyQ Markets has a long history of serving residents and visitors throughout the thumb of Michigan. Although the company name has changed over the years, the one thing thats stayed constant has been the Lawrence family and their commitment to providing great service. With roots dating back to 1962, Claude, alongside his wife, Alexa, and their 8 kids, opened their first station in Port Huron, named PDQ Market to reinforce the Lawrences Pretty Damn Quick! service.
In 1973, the industry began changing, and with it, so did customer expectations. In an effort to keep up with the times, the Lawrence family began selling milk and eggs at their Bad Axe, Michigan location. Equipped with only a big cooler and a service bay, customers could now pick up their conveniences on the way home all while fueling up their tanks. It was one of the first convenience stores in the area.
In 1977, as the convenience store concept was catching on, the demand for more stations grew, and other markets began to open up across the region. That same year, in an effort to differentiate themselves from competitors with similar names, the family decided to rename their stores to what we now know as SpeedyQ Markets.
In 1980, Claude and Alexa turned over the business to their two sons, Craig and Charlie. The two sons had spent years learning the business. As kids, they could often be seen working before and after school at the pumps, performing odd jobs where needed and even helping out with the books. Instilled with their familys passion for the business, they worked together to find new ways of bringing conveniences to their customers while growing and expanding the chain.
In 2003, Craig Lawrence became sole owner of SpeedyQ Markets and history repeated itself once again when his two sons, Kyle and Patrick, joined the business.
Today, SpeedyQ Markets is celebrating more than 50 years of service. With 21 SpeedyQ Markets, the Lawrence family continues to have a passion for what they do and looks forward to a long future of providing quick and friendly service to their customers.Overview:

As a Speedy Q employee, customer service is our number one priority. Our CSRs are not just cashiers, they are the important face of the company for our customers and vendors.

We strive to consistently deliver our Core Values to our customers through:

Servicing our Guests/Clients above all else!

Be professional

Seeing things through to the end

Understand the value of reputation

No Nonsense

Have Fun!

Candidate Profile for all positions:

Willingness and ability to approach and assist customers and other employees

Must have a positive attitude and be self-motivated

Ability to engage and uplift the emotions and attitudes of people around them

People oriented, friendly, enthusiastic and smiles

Assists in COVID procedures


Willingness to learn

Communicates effectively with customers, store manager, team members and vendors

Service Oriented/ Able to multitask

Dependable and punctual reports to work on time and provides proper notice, if necessary

Able to work independently and on a team

Able to stay busy between customers

Able to accept direction, follow instructions and receive feedback

Basic requirements of all positions:

Must be in physically good shape and able to lift, bend and stand up to ten hours

Must be able to balance on a step stool or step ladder

Must be able to work in a cooler at a temperature of 32 degrees

Squat and get up quickly

Reach and lift objects overhead

Must be able to do basic math such as addition, subtraction, multiplication and division under pressure and with precision and accuracy.

Must be able to utilize calendars and clocks.

Must be able to verbally communicate with customers and respond in a clear and understandable manner

Work outdoors in summer and winter at various times and temperatures

Repeatedly bend, lift, reach, twist, turn and carry items up to 50 pounds

Be able to multi-task under pressure in a fast-paced work environment

Comfortable utilizing our open-door policy where you can report concerns about behaviors, integrity or work environment to your supervisor or others without fear of punishment

Be part of a harassment free team where no one is made to feel uncomfortable and where a hostile work environment is not tolerated

Additional Requirements for Delivery Driver:

A valid Michigan Drivers License

An insured Vehicle

Keywords: SpeedyQ Markets, Warren , Afternoon Shift - Customer Service Representative, Other , Port Huron, Michigan

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