Customer Service Rep

Company: McLaren Health Care
Location: Port Huron
Posted on: June 6, 2021

Job Description:

Position Summary:

As the first point of contact, serves visitors by greeting, welcoming, and directing them appropriately. Provides general office support with a variety of clerical activities and related tasks including answering incoming calls, directing calls to appropriate employees, flow of correspondence, requisition of supplies as well as additional clerical duties.

Responsibilities:

* Supports the mission and vision of McLaren Port Huron through behaviors that reflect and integrate our values, as evidenced by observation, peer and customer feedback. * Greet and welcome guests as soon as they arrive at the office. * Direct visitors to the appropriate person and office. * Answer, screen and forward incoming phone calls. * Provide basic and accurate information in-person and via phone/email. * Approaches customers proactively, utilizes key message and actively listens to assess immediate needs. * Maintain office security by following safety procedures and controlling access via the reception desk. * Ensure reception area is tidy and presentable, with all necessary stationery and material. * Assess patient satisfaction proactively. * Maintains an accurate log of patients and customers. * Ensures patient has someone with them at check in; if not calls patient's driver to ensure someone will be taking patient home. * Selects available resources to meet customer needs; information amenities and or wheelchair assistance when necessary. * Maintains integrity of confidential information concerning patient information. * Acts on customer concerns to resolve immediate issue, if possible, or assures contact with the appropriate individual for resolution. * Assesses volunteer abilities and works to assure both a positive customer and volunteer experience. * Maintains current knowledge of appropriate hospital policies and utilizes key messages to communicate them to customers. * Works with patient care team to identify and relay patient information to patients and families. * Performs other related duties as required and directed.

Qualifications:

Required:

* High School Diploma or GED

Preferred:

* Two (2) years prior customer service experience * Prior health care experience

Knowledge, Skills, and Abilities:

* Hands-on experience with office equipment (e.g. computer, fax machines, and printers). * Interpersonal, organizational and communication skills.

Keywords: McLaren Health Care, Warren , Customer Service Rep, Other , Port Huron, Michigan