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Service Dispatcher - Port Huron

Company: SEMCO Energy
Location: Port Huron
Posted on: June 7, 2021

Job Description:

Job Summary:

The Service Dispatcher, is responsible for dispatching all calls, including emergency and non-emergency, and communicating with public agencies as necessary in a professional and timely manner. Respond to customer inquiries or complaints regarding Company products or services by determining the best method to resolve problems to ensure customer satisfaction and adherence to company policies. Follows up, either verbally or in writing, to ensure customer satisfaction. Will assist with Customer Service email box.

Essential Job Functions:

  • Respond timely and appropriately to service dispatch calls. Determine type of call and dispatch to appropriate area following established Company policies and procedures.
  • Dispatch and log emergency calls as priority. Document response times as set forth by the Michigan Public Safety Commission (MPSC) or other regulatory agencies.
  • Coordinate with local police and fire departments to ensure proper handling of emergency situations.
  • Assist field employees with map reading. Ensure response of field employees to emergency calls.
  • Respond timely and appropriately to customer inquiries, following established Company policies and procedures either verbally or in writing.
  • Process service work orders accurately and timely.
  • Participate in company training as required.

Minimum Qualifications:

  • High school diploma (or equivalent)
  • Minimum of one to two years of related work experience.
  • Background in customer service and CIS System, a plus.
  • Thorough knowledge of regulations and practices affecting service dispatch administration.
  • Excellent written, oral, and listening skills.
  • Excellent organizational, analytical, and judgment skills.
  • Good working knowledge of various personal computer business software applications presently used by the Company. Ability to learn new systems or software packages as necessary.

Other Requirement(s):

  • On a regular basis, this position will cover the 2:00 pm to 10:00pm shift, must be able to work on other shift schedules as needed / required.
  • Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers and management.
  • Must maintain a safe environment for co-workers, customers and the public through adherence to established safety standards and timely reporting of potential hazards.
  • Must adhere to Company policies and procedures, code of business ethics and compliance, responsible use of Company assets, and all applicable state and federal laws.

SEMCO Energy is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All applicants are offered an equal employment opportunity without regard to race, color, national origin, ancestry, sex, gender, gender identity, gender expression, age, religion, physical or mental disability, protected veteran status, marital status, pregnancy, genetic information or any other factor that is not related to the job.

Keywords: SEMCO Energy, Warren , Service Dispatcher - Port Huron, Other , Port Huron, Michigan

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