IT Support Specialist
Company: St. Clair County Community College
Location: Port Huron
Posted on: May 7, 2022
IT Support Specialist ? Administrative/Professionals Port Huron,
MI ID: 173404-100 Full-Time/Regular IT Support Specialist TERMS OF
EMPLOYMENT: Full-Time CLASSIFICATION: Career Plan Annual Salary:
$40,000 - $45,000 based on skills, qualifications, and experience
FLSA STATUS: Salary/Non-exempt HOURS: Average 37.5 hours per week.
Primarily Monday Friday 8:00am to 4:30pm. Additional hours may be
required. Ability to cover evening shifts during Fall and Winter
semesters as determined by the College. APPLICATION DEADLINE: Open
until filled APPLY ONLINE AT: Apply online through the Apply link
listed below. JOB SUMMARY: The IT Support Specialist is the first
point of contact for customers seeking technical assistance by
phone, email, or in-person from the Office of Information
Technology (OIT). As a User Services Technician, you will work with
our faculty, staff, and students to resolve or escalate technical
issues that come into the Helpdesk all while providing exceptional
customer service. RESPONSIBILITIES: Serve as the primary point of
contact for the helpdesk.
Provide technical support to end-users for internal applications
Act as a technical resource to deploy, maintain, and troubleshoot
Provide technical management of websites.
Implement new technology and provide training to end-users.
Troubleshoot and maintain video streaming systems.
Manage and troubleshoot user accounts.
Install, maintain, and provide support for campus AV systems.
Evaluate and recommend emerging technologies to support
Recommend and develop workflows to improve business process
Responsible for installation and support for campus equipment and
Perform other duties as assigned. SUPERVISION RECEIVED: Reports to
the User Services Manager SUPERVISION GIVEN: None.
EDUCATION/EXPERIENCE: Associates degree and at least one (1) year
of similar experience in an educational or business environment
required. Bachelors degree in computer related field preferred.
Understanding of the community college setting preferred.
Equivalent experience or attainment of degree in process may be
accepted in lieu of degree requirement. MINIMUM QUALIFICATIONS:
Strong technical background.
Ability to provide excellent customer service.
Ability to communicate effectively, both orally and in writing.
Excellent interpersonal skills; ability to work effectively with
faculty and staff at all levels.
Strong time-management and analytical skills.
Highly organized, detail oriented, attention to accuracy.
Experience in monitoring projects and/or budgets.
Exercises good judgment in the use of and/or management of
facilities, equipment and supplies.
Abides by College policies and procedures.
Experience working with or in environments where
collective-bargaining agreements exist.
Willing to take initiative with projects.
Strong work ethic, energetic, self-motivated, sense of urgency and
Ability to develop and follow a logical process to troubleshoot and
solve complex technical problems.
Team player, able to get along well with others, advocate and
exemplify a cooperative approach to solving problems.
Keywords: St. Clair County Community College, Warren , IT Support Specialist, Other , Port Huron, Michigan
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