Customer Service Associate
Company: Teleperformance USA
Location: Warren
Posted on: September 21, 2024
Job Description:
Category : Customer Service/Support
-About TP -Teleperformance is a global, digital business services
company. We deliver -the most advanced, digitally powered -business
services to help the world's -best brands streamline their business
in -meaningful and sustainable ways. -With more than 500,000
inspired and -passionate people speaking more than -300 languages,
our global scale and local -presence allow us to be a force of good
-in supporting our communities, our -clients, and the environment.
- -Benefits of working with TP include:
Paid TrainingCompetitive WagesFull
Benefits (Medical, Dental, Vision, 401k and more)Paid Time
OffEmployee wellness and engagement programs -Teleperformance and
You Through a balanced -high-tech and -high-touch -approach
-blended with -deep -industry and geographic expertise, we -make
people's lives -simpler, faster, and safer. We help companies adapt
quickly to changing needs, and are inspired to deliver only the
-best in all that we do. You will become a key contributor in
making that happen. - -As the eyes and ears for our team fielding
customer inquiries and finding innovative ways to respond, you will
work in a collaborative and engaging environment. You will have the
chance to interact with people from all walks of life, and no two
days will be the same. As you continue to grow and challenge
yourself, you will discover your potential can take you anywhere
you want to go. -Did you know that our Chief Client Officer started
her career at Teleperformance as an agent and advanced to the
pinnacle of the company? At Teleperformance, the sky is the limit!
-This position will be based in the Warren, Michigan area. Hires
must live within a 50-mile radius of our Warren, MI site.Your
ResponsibilitiesAs a Customer Care Representative, your main
responsibility is to find innovative ways to respond to varying
questions, issues, and concerns. -
Connect with customers via
phone/email/chat/and or social media to resolve their questions or
concernsCalmly attempt to resolve and de-escalate any
issuesEscalate interactions when necessary and appropriateRespond
to requests for assistance and/or possible processing paymentsTrack
all call related information for auditing and reporting
purposesProvide feedback on call issuesUpsell if requiredWe're
looking for fearless people - people who are inspired to deliver
only the best in all that we do.Ability to set up home Wi-Fi
networkAbility to set up and configure a router or switchCore
proficiency with a laptop or desktop computerHigh School Diploma or
equivalentIT/Network certifications/degrees preferred18 years of
age or olderProven call center experienceTyping 25 WPMProficient in
PC operation and navigationEntry-level network troubleshootingAble
to work independentlyHave excellent communications skills, both
oral and writtenAbility to work in a constantly changing and fast
paced environmentAbility to stay composed and objectiveStrong
listening skills -Be Part of Our TP FamilyIt is our mission to
always provide an environment where our employees feel valued,
inspired, and supported, so that they can bring their best selves
to work every day. -We believe that when employees are happy and
healthy, they are more productive, creative, and engaged. We are
committed to providing a workplace that is conducive to happiness
and a healthy work-life balance. -We also believe that to be our
best selves, we need to be surrounded by people who are positive,
supportive, and challenging. -We are committed to creating a
culture of inclusion and diversity, where everyone feels welcome
and valued. - -Teleperformance is an Equal Opportunity
Employer
Keywords: Teleperformance USA, Warren , Customer Service Associate, Other , Warren, Michigan
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